Last Updated: July 2026
Customer Satisfaction Guarantee
Your satisfaction is our top priority. If something isn’t right — whether it’s the wrong item, a damaged product, or simply a change of heart — we’ll work with you to make it right. No runaround, no hassle.
Return Eligibility
We accept returns within 30 days of the delivery date. Here’s what qualifies:
- Defective or damaged items: Eligible for return regardless of condition. If your item arrived damaged, malfunctioned, or is not as described, contact us and we’ll make it right — no condition requirements apply.
- Non-defective items (change of mind): Eligible for return only if the item is in new or like-new condition — unused, unassembled, and in original packaging.
If you’re unsure whether your item qualifies, just reach out — we’ll always try to find a solution.
How to Request a Return
- Contact us first: Reach out at support@threegators.com or +1 212-334-0212 before sending anything back. If the item is damaged or defective, a few clear photos and a brief description help us process your claim faster.
- Wait for our response: We’ll get back to you with return instructions and next steps. Please don’t ship anything until you hear from us.
- Send it back: Once approved, use an insured and trackable shipping service. Hold onto the tracking number.
Return Shipping Costs
- If your item arrived damaged, defective, or incorrect — we take full responsibility. We’ll send you a free prepaid return label and cover all costs.
- If you’re returning for any other reason — we provide a free prepaid return label on all approved returns.
There are no restocking fees — not for any reason.
Refund Process
- We inspect returned items within 72 hours of receiving them
- Refunds are processed within 7 business days after inspection
- You’ll receive your full amount back, including any original shipping costs
- We never charge restocking fees
Wrong or Damaged Items
Got the wrong product or something that showed up damaged? Just send us an email with a photo and your order number. You won’t need to return it — we’ll either ship you a replacement or refund you in full, your choice.
Kayak & Large Item Returns
Returns of kayaks, boats, and other large items that originally shipped via freight will be coordinated through our freight return process. We’ll arrange pickup directly from your address at no cost to you. Please do not attempt to drop off large items at a carrier location without contacting us first.
Customer Support
📞 Phone: +1 212-334-0212
✉️ Email: support@threegators.com
🕐 Business Hours: Mon–Fri: 9:00 AM – 6:00 PM ET