Last Updated: July 2026
Sometimes things change — and that’s okay. If you need to cancel an order, we’ve made the process as straightforward as possible.
Can I Cancel My Order?
Yes, absolutely. You can cancel any order free of charge as long as it hasn’t left our warehouse yet. Just contact us as soon as you can and we’ll stop the shipment and issue a full refund. No fees, no questions asked.
How to Cancel Your Order
To cancel your order, reach out to our team right away. The sooner you contact us, the better — once an order ships, we can no longer stop it.
✉️ Email: support@threegators.com
📞 Phone: +1 212-334-0212
Please have your order number and full name ready when you contact us.
What If My Order Has Already Shipped?
If your order has already left our warehouse, we’re unable to cancel it mid-transit. But you can still return it once it arrives. Our return window is 30 days from the delivery date, and the process is completely free:
- We provide a free prepaid return shipping label
- No restocking fees — not ever
- Full refund issued within 7 business days of us receiving the item
For full details, visit our Refund & Returns Policy.
Kayak & Large Item Cancellations
If you ordered a kayak or other large item that ships via freight, it’s especially important to contact us quickly — freight orders are dispatched to carriers on the same day they are processed, and once picked up by the freight carrier, cancellation may involve additional coordination. Contact us at support@threegators.com as soon as possible.
What If I Ordered the Wrong Item?
If you realize you ordered the wrong product, contact us right away. If your order hasn’t shipped yet, we can cancel it and help you place the correct one. If it’s already on its way, our return policy covers you once it arrives.
Order Cancellations by Three Gators
In rare cases, we may need to cancel an order on our end. This can happen due to: the item becoming out of stock, an inability to verify payment information, a pricing error on our website, or an issue confirming your delivery address. If we cancel your order, you’ll hear from us right away by email and a full refund will be processed within 7 business days.
Refunds After Cancellation
- Your full payment will be returned to your original payment method
- Refunds are processed within 7 business days of cancellation confirmation
- You’ll receive a confirmation email once your refund has been issued
- It may take a few additional business days to appear in your account depending on your bank
Contact Us
📞 Phone: +1 212-334-0212
✉️ Email: support@threegators.com
🕐 Business Hours: Mon–Fri: 9:00 AM – 6:00 PM ET